BRAKEABLE is developing an AI-powered service platform that enables outdoor and premium brands to automatically process repair, warranty, and spare parts requests. The solution enables immediate, transparent customer communication—from finding the right spare part to specific repair options.

An intelligent self-service interface resolves many requests in advance, reducing the workload for service teams, lowering processing costs, and promoting sustainable product use. The platform has been in use by brands such as Ortlieb, Penguin.Swiss, and Vidar Sport since mid-2024 and can be seamlessly integrated into existing CRM and ERP systems.

BRAKEABLE was founded by industry experts with many years of experience in innovation management, logistics, and customer service. Together with its partners, the team is continuously working to make service processes more efficient and strengthen collaboration between manufacturers, retailers, and customers.